Web Development
Content Writing
Started at Smartlook in customer support and localization, I have shifted into content writing and QA testing.
I have also worked as a Content Marketer at Freemius, writing blog articles, doing SEO and content distribution.
I have been working at Smartlook for over 1 year. Currently I work as a content writer and also as a QA tester.
During my collaboration with Freemius, I have had the chance to further develop my writing techniques and learn important aspects such as SEO and content distribution.
I have been learning Web Development for over 1,5 years. I have taken several courses and tutorials and managed to develop a few basic website templates on my own.
I have created the Smartlook User Guide and am the author of the Smartlook School as well as a few other articles on the Smartlook blog.
While working at Freemius I managed write an article about the use GIFs as a means for for conversion rate optimization.
I have been learning JavaScript for over 1 year. Check out some of my projects here.
Testing of our Dashboard.
Establishing the "bridge" between support and development by providing advanced troubleshooting and monitoring the status of support tickets.
Created, translated and responsible for the maintenance of the Smartlook User Guide.
Mantainenance, update and translation of our Help Section.
Published
the Smartlook School series and authored a few other articles on our Blog.
Content development for the Freemius Blog.
Content marketing across different platforms such as Online Forums and Social Media.
Management and proofreading of guest posts.
Email Marketing and content distribution.
SEO.
Technical support and translation for our two products: Smartsupp Live Chat and Smartlook.
Technical support in English and Portuguese via email and live chat.
Localization
and translation of banners for Facebook campaigns.
Moderation of our social media pages.
Participated on an EVS Project in an environmental NGO where I got to write several blog articles about major environmental issues.
Helped in the management and moderation of the Social Media pages.
Bilingual Phone, Email and Live Chat Support for travellers.
Lisbon School of Health Technology, Lisbon
Escola Secundária da Cidadela, Cascais
I prefer working in start-ups because I enjoy the pragmatic non-formal approach and the freedom to learn and try out new roles and approaches. This allows me to grow quicker and makes me feel accomplished.
In my spare time, I enjoy reading, hiking, cycling, and coding. I am a self-taught JavaScript apprentice. I've been learning JavaScript for about 6 months and, in the the long run, I intend to acquire the skills to be a full-stack JavaScript developer.
